Cleaning logs, in particular sweep logs and bathroom logs, are a staple of every business. There are a few different reasons why these logs are so important to a company – the major two being reducing liability and boosting store appearance. In order to achieve both, there needs to be a process in place that ensures the store is being properly maintained, and store staff needs to follow through with that process. Many businesses use paper logs for employees to mark down that these tasks have been taken care of. However, how do you truly validate that the paper logs are accurate and not just being filled out at the end of the day.
When it comes to the appearance of your store, you always want customers to feel that the atmosphere is welcoming. One of the first steps towards doing that is having everything be clean. Customers will continue to patronize businesses where they feel comfortable. All of the liabilities aside, cleanliness is important for customer retention.
Truthfully, you don’t need a blog post to tell you that a clean store will help keep customers happy and coming back. The thing that is more important from a liability standpoint is: are the cleaning efforts actually getting done, or are the bathroom or sweep checks just being marked down at the end of the day? This is something that can be worrisome and sit in the back of managers’ minds. However, it’s even worse if this is a question posed by an attorney when your company is facing a slip and fall lawsuit.
Paper checklists can create a false sense of security if employees are not using them correctly. This is where having a cloud-based software for sweep logs and bathroom logs can add checks and balances that are not always available from paper audits. Entries on a mobile task manager should be date and time stamped at the very minimum. The advantage of this is that it adds much more credibility to the job being done on time. Some mobile task managers will also allow you to take photos and attach those to each task as evidence that the floor and/or bathroom were actually clean.
Sometimes, we think about the benefits and how nice it would be on a daily basis to know that these tasks were getting done like they should be. However, what if you were sitting in a courtroom and there was a piece of paper saying that employees had cleaned your store up to protocol and that was why you should not be found responsible. Next, think about sitting there with a report that was verifiably date and time stamped and had a picture of the area being clean every hour on the hour. While employees still need to attend to any messes as the need arises, and a mobile task manager does not provide you a 100% guarantee, there is a clear benefit to it that can back you up if you’re ever in a tight spot.