The Evolution of Task Management in Retail

By on November 3, 2014 | Topics: Operations, Store Audits/Walks, Task Management

Directing your workforce to the work that needs to be done, when it needs to be done, is a challenge in today’s retail environment.   Workforces are leaner with fewer deployed resources while the retail store size has grown and along with it the complexity of process management as well as the variety of tasks that must be performed to satisfy consumer needs.   Making a list has long been the staple of getting things done. But lately, technology has made big inroads with the arrival of automated workflow direction –  task management checklists delivered to individual stores and workers via smart phones and tablets.   Gaining alignment and continuity of direction across an organization is also a challenge as each business vertical is typically housed in its own silo of internal communication.

For decades, the formula for getting things done in retail has seen little change. It starts with identifying the work or tasks that need to be accomplished, creating a written checklist or document, and assigning that work to stores and workers.   We all know that this isn’t a perfect process management solution.  It’s cumbersome, inflexible, takes time, and requires continual monitoring and inspection to ensure that work is being accomplished as assigned.

In recent years, retailers have sought to innovate through technology and some have gone the route of email for assignment of work. While emailing might add a trail of accountability, it is terribly inefficient and comes nowhere close to what retailers have long dreamed of with regard to task management and work assignment.

So what’s the answer?     

Today, technology is delivering applications that provide retailers with affordable, easy-to-use, simple-to-deploy solutions for automated workflow direction:

  • Automated checklists and compliance audits that can be built quickly and delivered to workers via smart phones and tablets are here now!
  • Adding pictures for clear direction or requiring a photo submission once the task has been completed is quick and easy.
  • Reports that identify gaps in performance and stellar execution are available at the touch of a button.
  • Studies are showing significant efficiency gains when it comes to assigning the work and insuring that work is getting done.

If you’d like to move beyond handwritten assignment of tasks and work, take a look at the solutions that are available today. My recommendation is TASKLE from Pinpoint Software. The methods for getting things done in retail are evolving. Are yours?

Mobile Task Managment

The Control Manager's Guide to Highly Effective
Log & Task Management
Log & Task Management