Shoppers have higher expectations for quality than ever before, yet most restaurants are still used decades-old quality assurance systems.

The result? A risky game of chance that can end in angry customers when small issues grow into big problems for the store and the brand.

As online reviews and social media continues to shape our buying decisions, meeting and exceeding customers’ expectations has never been more important.

We’ve created a handy guide to help ensure you’re keeping a close eye on some of the most overlooked parts of the dining experience.

This guide includes:

  • A brief summary of the importance of first impressions in the digital age
  • Eight commonly overlooked details of the dining experience
  • Insight into how restaurant and store owners are using new task management tools to ensure every part of the experience meets expectations

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