Mark Beaty

5 Steps to Improve Customer Satisfaction Using Customer Complaints

Retailers know that customer dissatisfaction is a reality that can’t be cured and will never go away.  Every retailer, at times, fails to meet the needs of its customers.  Many companies and most retail managers cringe when they hear, “I have a complaint.”  But great retailers have learned to embrace the challenge of customer complaints and…

The Control Manager's Guide to Highly Effective
Log & Task Management
Log & Task Management