If you haven’t heard the news, you’ll soon see critics’ reviews for restaurants the moment you search for them on Facebook. In an effort to get people to stay on the social network rather than click off to read full articles elsewhere, the feature pulls reviews from renowned sources like New York Magazine and Bon…
I recently went to eat at a local sub shop with my fiancé. We live in a college town and since school is out for the summer, it was expectantly empty inside––just one other person had the same idea and he was grabbing his sub to go. As we ordered our meals, I noticed something…
Consumer expectations have shifted dramatically over the years due in large part to the power of the internet. Before smartphones found their way into our pockets, a bad experience only spread to those around us––friends, family and maybe a few coworkers. Today, it’s easier than ever for a customer to spot a problem, take a…
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