Cody Sheehy

3 Small Details That Compel People to Share A Retail Experience

Unlike a typical ecommerce website, there’s no social sharing buttons floating around brick and mortar stores to let people share experiences as easily as they can online. Still, that doesn’t stop thousands of people from spreading the word to friends and family each day anyway.  For retailers, the word-of-mouth opportunities places like Twitter, Facebook, Instagram…

Impactful Word Choice Part 3: “Anything We Could Have Done Better?

Have you ever been asked this question while out shopping at one of your favorite stores or while you were dining out at a restaurant? It seems straight forward enough––a team member wants to get your take on your shopping or dining experience to see if anything didn’t meet your satisfaction. But what seems like…

4 Tips for Customer Satisfaction Surveys on Receipts

Every retailer and business owner wants to know what customers are thinking when they patronize their business – did they achieve customer satisfaction or were there things they could have done better?  One of the most cost effective ways to get that information is through surveys, and technology has made it easier than ever in…

The Control Manager's Guide to Highly Effective
Log & Task Management
Log & Task Management