In today’s economy, competition is everything. You need to be able to provide the best product and best customer service at a good price. AND you need to be able to do it better than the guys next door. With that being said, there needs to be a much larger emphasis on in-store operations because that is what leads to the one-of-a-kind customer experience you can provide. Once that is set in place the happy customers and sales will be sure to follow (as long as you have good team members helping along the way). So what leads to better in-store operations? Better task management and a continuous focus on process improvement. Here are three reasons stores with multiple locations need a better task management system:
- Better task management systems lead to better stores. When you upgrade to a better system for managing tasks, you will find it much easier to hold every store to the same standards, therefore helping you provide a consistent experience at each location. While, yes, not all your stores are (or should be) EXACTLY the same, customers should still be able to get the experience they are expecting. When you have a solid solution, you can use it to better communicate the outcome you want and verify that it’s happening in the stores.
- Better systems allow for process improvement and to grow your company. When you manage tasks using a software solution, you can use the information it provides to make crucial business decisions, see process improvement, and solve problems. As Troy Vosburgh of Skogen’s Festival Foods likes to say, software solutions help you “pull on the string.” He explains what he means in Unraveling the True Problem for Your Associates During Store Audits:
“On a recent store audit, I noticed that a segment of our offerings were not as full as they should be for that time of day. After noticing this I decided to “pull the string.” I started with the associate that was working in the area and found out that she was behind due to a special order. After speaking to her I knew that more follow up was needed because for a special order of that size she should have received more help but didn’t.”
He goes on to find out that there were a few open positions that needed to be filled in the deli, and he wouldn’t have uncovered that issue if it weren’t for the software. This helped him put pressure on the right people to fill those positions and avoid major problems, all from noticing a product offering was not available.
- Better systems make managing your company so much easier. If you’re currently using paper checklists or email (or the combination of both) for your task lists, you know the limitations: no data and a lot of extra admin work. A task management system will give you one central place to manage your company while giving you data about your in-store operations.
At the end of the day, upgrading your task management will help you achieve that competitive edge you need. By improving your in-store operations you are improving your customer experience and increasing your bottom line.