What Your Task Management Lacks – Verification

By on October 1, 2014 | Topics: Operations, Task Management

Depending on the size of your company, there can be hundreds of tasks that need to be completed each day. Most of these tasks are extremely critical for maximizing your customers’ experiences. It’s also impossible for you to do all these tasks by yourself so you delegate them to different managers within your organization who then delegate them to other employees.

Task management is vital to your company’s operations. But you know the saying, “if you want something done right, you have to do it yourself?” You may find yourself agreeing with that a lot. That’s because it’s extremely hard to verify compliance to check that a task was completed correctly when you’re not there to see. For all you know, your employees could be checking off a task they didn’t actually do.

Have store managers verify task completion daily.

Pros: By doing task management by having managers verify compliance, you’re not allowing department managers and employees to simply check off tasks that weren’t really completed. They’re also more likely to do it right if they know the store manager will be checking their work.

Cons: This still leaves room for false information. Store managers don’t want to be punished, so if an initiative isn’t being met, they may keep that information from you.

Audit more often.

Pros: You will be able to see that tasks are being completed properly with your own eyes. If you’re doing audits more often, you are essentially holding your stores to higher standards because when you’re around, they are at the top of their game.

Cons: This is a large time investment, and if you have stores spread across a large region, this may be impossible.

Require photo proof on extra-important tasks.

Pros: You can see if tasks are being completed properly because you have photo evidence. You can either have a store camera that managers can use to take these photos and then email them to you, or you can allow them to use smartphones.

Cons: Sometimes employees will try to be sneaky and take a picture of a task when it was done perfectly and just use that picture over and over again in the future.

Combine all of the above using a software solution.

With a task management software solution you can have verification that tasks were completed and completed correctly. You can have store managers verify task completion every day by putting your checklists into the software program. Then, you can require photo evidence for each task. With Taskle, your store managers and employees must take a new photo for every task, and the photos are time and date stamped. With a software solution you can verify correct task completion and never have to visit your stores (although we don’t suggest that). If you want your tasks completed correctly every time, this is the solution we suggest.

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The Control Manager's Guide to Highly Effective
Log & Task Management
Log & Task Management