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Impactful Word Choice Part 1: “My Pleasure”

Providing the best customer service is something that almost every business focuses on, or at least publicizes.  In reality, like so many other things in life, what you say pales in comparison to what you do.  People will come to your business for the first time if they see something they like.  Perhaps the building has…

Don’t Let Routine Prevent You From Providing the Best Customer Service

Scene The produce section of a grocery store. Act 1, Scene 1 A long-time grocery executive pays a visit to the store and notices some grapes on the floor. A produce employee is near by. EXECUTIVE: Excuse me, sir; there are a few grapes on the floor over there.

The Control Manager's Guide to Highly Effective
Log & Task Management
Log & Task Management