Culture

What is Silent Service and How Can I Start Using it Today?

Successful companies know that making customers happy is the number one thing you can do to generate business in the long term. Keeping prices fair and quality high are two of the best ways to keep customers satisfied each time they walk out the door. For most companies, this means gathering feedback and actively listening…

Impactful Word Choice Part 4: Did You Find Everything All Right Today?

Delivering the best customer service experiences at the checkout makes a tremendous difference to the success of your business. The checkout is often the final interaction customers have with your team, making it your last chance to delight and impress. With this in mind, it’s important for cashiers to be courteous, smile, dress professionally, thank…

How to Maintain Store Compliance When Employees Don’t Meet Standards

Why do company and store standards get compromised? Do some team members just not care about maintaining store quality or is it that they simply aren’t aware of the standards in the first place? More importantly, how do you determine whether it’s one cause or another? The answer is simpler than many organizations make it…

The Control Manager's Guide to Highly Effective
Log & Task Management
Log & Task Management